customer relationship management

The 1-2-3 Guide to Resource Capacity Planning with Salesforce

Nikki Gagnon2022-09-23T14:03:03+00:00

The 1-2-3 Guide to Resource Capacity Planning with Salesforce Studies show that 67% of business project failures result from insufficient and undervalued project management and planning. As inflation and rising resource costs continue to squeeze industries and consumers across the board – with the Consumer Price Index in August remaining at 8.3% over August 2021 – business leaders should evaluate the rising cost of poor resource capacity planning in a potentially extended period of austerity. Adequate project planning for reliable

The 1-2-3 Guide to Resource Capacity Planning with SalesforceNikki Gagnon2022-09-23T14:03:03+00:00

4 Trends that Predict the Future of CRM

Nikki Gagnon2022-09-23T13:32:35+00:00

4 Trends that Predict the Future of CRM Commerce is virtually as old as time, but the last few decades, in particular, have seen a dramatic increase in the speed at which business evolves. The industrial revolution, the invention of the computer, the ubiquity of smartphones, and a million other innovations have jumpstarted new processes, tools, and standards for how businesses interact with customers. Maintaining customer relationships is one of the essential components of a successful business—a trend that has

4 Trends that Predict the Future of CRMNikki Gagnon2022-09-23T13:32:35+00:00

4 SFDC Integration Best Practices You Need to Know

Nikki Gagnon2022-09-08T03:15:40+00:00

4 SFDC Integration Best Practices You Need to Know In 2017, enterprises used an average of just 16 software-as-a-service (SaaS) applications. By 2021, that number had swelled to 110. While microservices offer companies scalability, enhanced data security, and reduced IT burdens, their endless proliferation can create serious internal data management challenges as data needed in one system often gets siloed in another. For Salesforce (SFDC) users, solving this problem means becoming adept in application integration and SFDC integration best practices.

4 SFDC Integration Best Practices You Need to KnowNikki Gagnon2022-09-08T03:15:40+00:00

How to Maximize and Speed Up Salesforce User Adoption

Nikki Gagnon2022-08-26T11:21:03+00:00

How to Maximize and Speed Up Salesforce User Adoption The global market for customer relationship management (CRM) software is booming. From a total market value of $41.93 billion in Q1 of 2020, the market is currently on pace to more than double – capping at $96.39 billion – by 2027. Already among companies with just eleven or more employees, 91% use at least one CRM platform. For eight consecutive years, Salesforce has held the lion’s share of the global CRM

How to Maximize and Speed Up Salesforce User AdoptionNikki Gagnon2022-08-26T11:21:03+00:00

Are You Making the Most of the Salesforce Marketing Cloud?

Nikki Gagnon2022-06-29T12:24:00+00:00

Are You Making the Most of the Salesforce Marketing Cloud? With 14.1% of global market share in cloud-based digital marketing platforms – beating nearest rival Abode by 2.1% total market share – Salesforce Marketing Cloud dominates the world of digital marketing enhancement. The platform offers a deep variety of features, and even tech-savvy organizations need time to become handy and versed in each. In this guide, you’ll learn what the nine features of Marketing Cloud can do to improve your

Are You Making the Most of the Salesforce Marketing Cloud?Nikki Gagnon2022-06-29T12:24:00+00:00