Developing an Exit Strategy When Faced with Admin Turnover Learn eight key things you can do to prepare for and manage admin turnover at your organization, and how to make the next time less impactful. When your Salesforce Admin leaves, it can feel like the sky is falling. But don't panic! There are things you can do to lessen the impact of their departure and ensure that business operations continue without a hitch. In this post, we'll outline 8 steps
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So far Nikki Gagnon has created 52 blog entries.
The CXO’s Guide to Salesforce API Integration Have you ever taken a journey that felt more complicated than it needed to be? A taxi to an airport to a connecting flight to an Uber to a bus to a shuttle to a hotel? A wild goose chase around a supermarket to find something that was right at the entrance all along? These long, complicated journeys are frustrating, costly, inefficient, and slow. Wouldn’t it be better if you had a way
4 Things to Do with Your Salesforce Customer Data In John Krakauer’s book Into the Wild, he recounts the true story of Chris McCandless, a college student-turned-nomad who abandons civilized life to live in the Alaskan wilderness. McCandless was so committed to his vision that he burned all the cash he owned so it wouldn’t tempt him to turn back. After all, money is only worthwhile if there’s something to spend it on. Similarly, your customer data is only valuable
The 1-2-3 Guide to Resource Capacity Planning with Salesforce Studies show that 67% of business project failures result from insufficient and undervalued project management and planning. As inflation and rising resource costs continue to squeeze industries and consumers across the board – with the Consumer Price Index in August remaining at 8.3% over August 2021 – business leaders should evaluate the rising cost of poor resource capacity planning in a potentially extended period of austerity. Adequate project planning for reliable
4 Trends that Predict the Future of CRM Commerce is virtually as old as time, but the last few decades, in particular, have seen a dramatic increase in the speed at which business evolves. The industrial revolution, the invention of the computer, the ubiquity of smartphones, and a million other innovations have jumpstarted new processes, tools, and standards for how businesses interact with customers. Maintaining customer relationships is one of the essential components of a successful business—a trend that has