LaserShip is the final link between B2B and eCommerce supply chains, providing businesses and consumers with timely, accurate and professional delivery services. Founded in 1986, the company is a leading provider of distribution services for premier eCommerce and product supply businesses that desire reduced transit time and greater flexibility within their supply chains. Call workload was reduced to acceptable levels and data collection was improved with this case of Salesforce success.
Reduce call center workload to decrease response time
Rainmaker used platform features to automatically field common queries resulting in Salesforce success
Call workload was reduced to acceptable levels and data collection was improved