Kearney & Company

Founded in 1985, Kearney & Company is a premier CPA firm focused exclusively on the Federal Government and providing services across the financial management spectrum. Kearney and its staff play a key national role as the Independent Auditors of the U.S State Department, and therefore strive for excellence in service to both clients and partners.

CHALLENGE

A deprecated case management system caused delays and reduced employee satisfaction

Staff had scaled faster than company resources
Fragmented storage of case files prevented easy cooperation between departments
Lack of central organization caused confusion and unnecessary delays over benign operations
Deployment on a local area network prevented staff from accessing work resources off company premises

SOLUTION

Rainmaker launched a digital transformation using custom tools for SFDC, including

A centralized mechanism for HR, Accounting, Facilities and Security to manage employee requests
An internal homepage for Kearney employees and management to act as the launching pad for future apps
A knowledge/support base continuously updated from past cases to expedite future requests
Report/dashboards to aid management in quickly accessing important information

RESULTS

Operations at K&C quickly improved and employee satisfaction increased

Company reports a satisfactory resolution to internal organization problems
Employees now use the new system to collaborate with other employees and correspond with management
Accessibility over a secure Internet protocol enabled staff to work remotely
Productivity increased by automation of tedious processes such as assignment-tracking and follow-up