Case Study | FishNet Security

Salesforce integration, salesforce implementation, salesforce communities, salesforce expertise, salesforce partnerHeadquartered in Kansas City, Missouri, FishNet Security is a national leader in Information Security solutions, integration, and professional and managed services.

Challenge | The company acquired 2 organizations that needed to be consolidated on their existing (RMA-deployed) SFDC instance from SalesLogix and Netsuite, including:

  • The need to deploy a fully consolidated system in 14 weeks
  • Sales Organization
  • Marketing Organization
  • Customer Service
  • Total of 150 users

Solution | Rainmaker blueprinted the entire process and deployed the following capabilities across the 3 disparate organizations to consolidate them into one SFDC instance for:

  • Pipeline and Forecast Management
  • Management of 55k+ products
  • Streamlined Quoting
  • Customer Service & Support Including Self-service Portal Implementation

Results | Successfully consolidated 3 disparate systems and their relative sales, marketing, and customer service processes, streamlined processes, provided management with visibility into the consolidated pipeline and related activities

  • Streamlined Quoting and Discount Approvals
  • Visibility into Deal Profitability
  • Greater Pipeline & Forecast Visibility
  • Streamlined Data Entry for All Functions
  • Near 100% User Adoption

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