Perfecting Your Salesforce UX for Sales Reps and Agents In 2009, an epidemic of Toyota drivers uncontrollably accelerating broke into the mainstream as a 911 call of a man who couldn't slow down his car went viral. In the proceeding years, media coverage centered around Toyota's alleged coverup of faulty components, but Malcolm Gladwell's podcast Revisionist History suggested a different explanation: bad design. Despite claiming the brakes weren't working, information collected from the cars' black boxes suggested that the brakes

The 15 Types of Clouds in Salesforce and Their Features Don’t you know that there are 15 different types of clouds in Salesforce? Salesforce is more than just a single CRM tool; it's a collection of tools and services designed to serve different functions. So what do all these Salesforce clouds do? In this article, you'll discover Salesforce’s six major clouds, as well as another nine more targeted clouds, and learn about their essential features and functions.