Guide to Optimizing Salesforce Knowledge Management

2021-11-05T20:46:29+00:00

Guide to Optimizing Salesforce Knowledge Management According to a 2019 report by The Northridge Group, 68% of customers experience delays while waiting in line to talk to agents. 57% of the time, they have to repeat themselves. These lead to a negative customer experience, but Salesforce knowledge management helps you avoid this. So, what is knowledge management? This uses effective knowledge management resources to help resolve internal and external issues through informational articles. It effectively shares insights across digital