What You Can and Can’t Do with Entitlement Management Through Salesforce In 2021, more than 75% percent of business decision-makers reported that the Covid-19 pandemic has accelerated digital transformation in their companies and elevated the adoption of new technologies to meet evolving customer communication preferences among their priorities. Fortunately, entitlement management features through Salesforce already exist to aid companies in implementing sophisticated customer support solutions. Today’s customers want to resolve routine issues independently, and the technology to
The 15 Types of Clouds in Salesforce and Their Features Don’t you know that there are 15 different types of clouds in Salesforce? Salesforce is more than just a single CRM tool; it's a collection of tools and services designed to serve different functions. So what do all these Salesforce clouds do? In this article, you'll discover Salesforce’s six major clouds, as well as another nine more targeted clouds, and learn about their essential features and functions.