Salesforce Managed Services
You buy the climb,
not the hours.
A flat monthly fee that moves a defined set of capabilities up a maturity curve. No timesheets. No hourly meter. You can see the backlog any day of the week, and you can leave on sixty days' notice.
Two ways we deliver
- Flat monthly
- No hourly meter
- 60 days
- Notice to exit, any time
- Weekly
- Status, plus a live backlog
- 24 years
- Inside the ecosystem
The Problem
Most Salesforce support contracts sell you attendance.
You buy a block of hours a month. Someone consumes them. At renewal nobody can say what changed, because hours consumed is not an outcome, it is an input you were billed for.
The deeper problem is that the arrangement has no direction. Tickets get closed and requests get handled, but the organization is no more capable in month twelve than it was in month one. You rented capacity. You did not build anything.
And it usually rests on one person's initiative. When they leave, the capability leaves with them, because it was never actually the organization's.
The distinction that matters
Do not confuse the initiative of hardworking people for the organization's capability.
Plenty of teams deliver excellent results through effort and memory. That is a real achievement, and it is also a risk: it does not survive turnover, it does not scale, and it cannot be measured or improved.
A capability is what your organization can reliably do — repeatably, and independent of any one person or tool. That is the thing worth paying to build.
The Method
We benchmark the capability, set the target, and sequence by value.
Every capability that matters to your business gets rated on the same five-stage spine — where it honestly is today, and where it can realistically be in twelve months. The goal is never level five everywhere. It is the right level for each capability, given how much of your business rests on it. Then we sequence the work so the next dollar and the next hour move the needle most.
Initial
Ad hoc and heroic
The work gets done through individual effort and memory. Reactive, inconsistent, dependent on specific people.
Repeatable
Documented and consistent
Core steps are written down and repeated the same way within a team. Still largely manual.
Defined
Standardized and integrated
Standardized across the organization. Roles are clear, capabilities share data and hand off cleanly.
Managed
Measured and data-informed
Tracked with metrics. Decisions and forecasts run on data. Quality is managed rather than hoped for.
Optimizing
Continuously improving
The capability refines by habit, learns from outcomes, and improves ahead of need.
Two questions sit behind every rating. Where do your leaders and users feel you are, and where are you actually, based on what the organization can reliably do today. We work from the second one, and we refine it with you as we go.
Runs on StrategyAI
The benchmarking, targeting, and sequencing above is software we built and use on live client work, not a slide template.
Operating Model
Intention, direction, execution, each in the right hands.
Engagements stall when the chain breaks between what leaders intend, who holds the direction day to day, and who actually does the work. Most of the time the break is that execution quietly lands back on your team. We put each layer where it belongs.
Intention
Your executives
The vision and the why — what winning actually looks like. We elicit it and write it down, because an intention nobody documented is an intention nobody can execute against.
Direction
Your business lead
One person on your side sets priority, approves, and QAs the work, and learns the platform as we go. This is the seat that makes the engagement yours rather than ours.
Execution
Us
A senior architect and our AI agent team design, build, document, migrate, and support. We are the hands and feet. Your team stops being the firefighter.
Radical Transparency
You see the actual backlog. Not a status summary of it.
Every engagement comes with a live client workspace. It shows what we are doing right now, what is waiting on you, what is ready for your review, and what moved this week. You can inspect it, interrogate it, and add to it any day you like.
This exists because the most common complaint about managed services is not the price. It is not knowing what the price bought. A monthly invoice against an invisible backlog is an act of faith, and it should not have to be.
Weekly status lands in your inbox alongside it: what moved, what is next, and what we need from you to keep going.
This is CustomerCenter
A product we built and maintain, not a promise to send better status emails.
In your workspace
The real-time backlog
Every work item, its state, and who it is waiting on. No black box between status calls.
Needs your attention
The short list of things blocked on a decision from you, surfaced first so nothing stalls silently.
Weekly status
What moved, what is next, what we need. In your inbox, not buried in a portal you forget to open.
Documentation as we go
Written down while it is being built, so your team can run it without us afterward.
How It Scales
The monthly fee is set by how much moves at once.
A capability track is one capability being moved deliberately up the curve. The more tracks running at the same time, the more senior advisory sits behind them, and the higher the monthly. Most organizations start narrow and widen once the first climb is visible.
Foundations
1–2 capability tracks
A steady climb. Light-touch senior advisory each week. Where most engagements start.
Momentum
3–4 capability tracks
An accelerated climb across more of the business at once, with deeper weekly advisory.
Compounding
5+ capability tracks
Maximum climb, plus the governance layer that keeps the gains from eroding. Deep, on-call advisory.
Every engagement includes
- · Senior architect advisory every week
- · Your live client workspace — the real backlog, not a summary
- · Weekly status in your inbox: what moved, what is next, what we need
- · Documentation and enablement as we go, so the knowledge stays with you
We do not publish monthly figures, because the right tier depends on which capabilities you are moving and how fast. You get the number on the scoping call, before anything starts.
How It Starts
Define, design, then deliver every month after.
01
Define
Fixed fee
We align executives, directors, and the people who will actually use the system. Current-state review, data inventory, process mapping. You leave with a vision map, a capability assessment, and a sequenced roadmap.
02
Design
Fixed fee
The system design for the initiatives we prioritized: business process flows, epics and stories, and a plan naming what we target to deliver each month.
03
Deliver
Flat monthly
The capability tracks start climbing. Design, build, test, migrate, document, in monthly increments your team can actually absorb.
The Difference
What a monthly retainer buys, and what this buys instead.
| Hourly retainer | Rainmaker managed services | |
|---|---|---|
| What you get | A set number of one person’s hours | Monthly target outcomes, delivered by an expert with an agent team behind them |
| Visibility | “What did we even pay for?” | Weekly status plus a real-time backlog you can inspect and add to |
| Expertise | Whoever was available, burning out on your backlog | A senior, verified Salesforce architect who owns the decisions |
| Your role | Firefighter | Direction and vision, we are the hands and feet |
| What accrues | Hours consumed | Capability gained, measured on the curve |
The expertise is the differentiator. The AI is the accelerant. You get a senior Salesforce architect's judgment — a real person who owns every decision — with the throughput of a whole team behind them.
Terms
You are never trapped.
A fixed fee for strategy and design. A flat monthly you can exit on sixty days' notice. A workspace that shows exactly what you are paying for, every week.
A firm only offers terms like that when it is confident it can hold to them. If we are not earning the monthly, you should be able to leave, and the documentation we wrote along the way means your team can carry on without us.
Independent by design
No reselling, no license commissions, no vendor quota. We are not incentivized to grow your platform spend, and we will tell you when a capability belongs somewhere other than Salesforce.
You own what we build
Documented as we go, in your org, operable by your team. No proprietary runtime and no dependency on us to keep it running.
The right level, not the top level
We do not sell you a climb you do not need. Some capabilities should sit at level three forever, and we will say so.
Which capability is costing you the most right now?
30 minutes. We will benchmark it honestly, tell you the level it should reach, and name the monthly. No slide deck.