Fishnet Security

The newly consolidated system, streamlined processes, provided greater visibility and has nearly 100% user adoption.

Headquartered in Kansas City, Missouri, FishNet Security is a national leader in Information Security solutions, integration, and professional and managed services.

CHALLENGE

The company acquired two organizations that needed to be consolidated on their existing (Rainmaker deployed) Salesforce instance from SalesLogix and Netsuite, including:

  • The need to deploy a fully consolidated system in 14 weeks

  • Sales Organization

  • Marketing Organization

  • Customer Service

  • Total of 150 users

SOLUTION

Rainmaker blueprinted the entire process and deployed the following capabilities across the three disparate organizations to consolidate them into one Salesforce instance for:

  • Pipeline and Forecast Management

  • Management of 55k+ products

  • Streamlined Quoting

  • Customer Service & Support Including Self-service Portal Implementation

RESULTS

Successfully consolidated three disparate systems and their relative sales, marketing, and customer service processes, streamlined processes, provided management with visibility into the consolidated Salesforce pipeline and related activities

  • Streamlined Quoting and Discount Approvals

  • Visibility into Deal Profitability

  • Greater Pipeline & Forecast Visibility

  • Streamlined Data Entry for All Functions

  • Near 100% User Adoption