Need Salesforce Managed Services Help?

Our Managed Services Provides The Expertise And Development Support You Need.

Managed Services:
Flexible Programs Designed to Drive Innovation

Leverage our 20 years of innovation, expertise, and thought leadership in the Salesforce space to deliver transformational value to your business.

Our Managed Services solutions provide pro-active consulting to facilitate your Salesforce innovation journey and maximize your ROI with deep knowledge, extensive experience, and thought leadership that delivers high-value outcomes.

Connect, Optimize, and Innovate your Salesforce with managed services support.

Innovation-as-a-Service

Innovation-as-a-Service

It’s not about simply maintaining your Salesforce org anymore. The platform is designed to enable your innovation, but you have to know how to bring that to life. At the heart of all we do is an innovative spirit that seeks to bring your best ideas to life by sharing in the cost of development. You bring the ideas and we’ll bring them to life.

How do we invest in your innovation? Set up a consultation and learn more about our unique approach that we call Innovation Sharing.

Experience-as-a-Service

Our team has been doing this longer than anyone out there. We were implementing “hosted” CRM solutions like Siebel CRM, SalesNet, and Upshot (yeah, we know…who are they?) starting in 2002. That formed the basis of our partnership with Salesforce, starting in 2004 and we’ve never looked back.

Over 20 years we’ve worked with over 800 clients across all industries to deliver innovative managed services, Salesforce implementations, and custom applications. We’ve also helped them negotiate great deals, re-structure orgs, merge and divest orgs, integrate with every kind of application.

Team-as-a-Service

When we started offering managed services to one of the world’s largest financial services clients (hint: what’s in YOUR wallet?) we termed it “utility consulting” because we abandoned the “use it or lose it”, “we help you keep the lights on” models of the past. Our goal was to create a model that gives clients the team they need on terms that allows for ebbs in flows in the backlog.

How do our managed services engagement terns give you greater value? Set up a consultation to explore how we give you the flexibility you need to deliver the highest value to your business!

Client Success

We’ve delivered thousands of cloud-based solutions to help organizations from startups to Fortune 500 companies transform how they do business.

Connect On Demand

Our Connect program integrates our team into yours to help handle spikes in admin requests, technical maintenance, and other ad-hoc requests for which you need more resources. Connect makes it easy for you to submit backlog requests from your Salesforce to ours so that our expert managed services team can help you work through a logjam.

Ideal for Organizations With:

  • Smaller, budget focused organizations looking for on demand support
  • Single admin needing access to expertise and support
  • Multiple admins with shared responsibilities

Rainmaker provides two levels of service to help optimize your Salesforce platform. Connect service includes a 48-hour response time for scoping new requests and ad-hoc build packages at discounted rates to deliver administrative or development tasks. Always-On Advisory service includes up to 8 hrs of advisory per month, release planning three times each year, and ad-hoc build packages at discounted rates to execute on small projects. Select the service level that best fits your organizational needs, from about an hour a day up to about four hours a day, with flex hours to help meet spikes in your optimization requests.

Expertise On Demand

Our Optimize program gives small businesses (up to 250 users or so) the central backlog management and Solution Architect support that they’re often missing. Evolve provides proper system planning and maintenance, enabling you to deliver greater value to your business end-users while avoiding technical debt, system bloat, and a lack of business agility.

Ideal for Organizations With:

  • Strong functional admins needing specialized cloud or development expertise
  • Multiple admins with shared responsibilities
  • Loose or non-existent governance (backlog management, change control, release planning)
  • No internal Business Analyst or Solutions Architect support

Rainmaker provides three levels of service to help optimize your Salesforce platform. Each includes additional expertise that includes a dedicated managed services team, solutions architect support, developers and a managed services consultant. Select the service level that best fits your organizational needs, from about an hour a day up to about four hours a day, with flex hours to help meet spikes in your optimization requests.

Development On Demand

Our Innovate program turns your functional admin team into an innovation engine, enabling them to deliver all new user experiences, technical solutions, and cutting edge LEX components to end users, accelerating user adoption and delivering unprecedented value.

Ideal for Organizations With:

  • Experienced functional admins who find themselves patching together solutions natively that can be delivered more elegantly and with scaleability through code
  • A Salesforce org that has accumulated technical debt that isn’t well understood, leading to a lack of technical agility
  • Limited lightning adoption

Rainmaker provides three levels of service to help innovate your Salesforce platform. Each includes additional capacity that includes a dedicated managed services team, a certified admin and developer, and a managed services consultant, responsible for managing developer task status and client communications. Select the service level that best fits your organizational needs, from 72 hours a month up to 112 hours a month, with flex hours to help meet spikes in your optimization requests.